Beneceutical FAQ’s
Order Questions
Q: Has my order shipped?
After placing your order, you will receive an order email confirmation. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment*.
*Understand that fulfillment happens Mon-Fri 9am-6pm MTN. Orders received on the weekend or holidays will be sent out the next business day.
Q: How do I track my order?
You will receive tracking information from Beneceutical in your email once shipped.
Q: I received the wrong product. What can I do?
If you feel that you have received the wrong product, please contact customerservice@beneceutical.com or give us a call at 727 317-6714
Q: My order never arrived. Help!
If you have not received your order, please contact customerservice@beneceutical.com or give us a call at 727 317-6714
Q: An item is missing from my shipment. What can I do?
If you are missing an item(s) from your order, please contact customerservice@beneceutical.com or give us a call at 727 317-6714
Q: Do you ship overseas?
Currently, we only ship within Canada and the USA.
Q: What shipping carriers do you use?
We use all major carriers, and local courier partners. You can select your preferred delivery method during checkout.
Q: What are your Estimated Shipping Times?
We generally send 2-3 day priority mail via USPS but you will be able to track your package with the shipping information.
Q: My tracking number isn't working. Help!
If your tracking number isn't working for any reason please contact us at customerservice@beneceutical.com or give us a call at 727 317-6714 and we will help you find your order or replace it.
Policies and Pricing
Q: What is your Privacy Policy?
We value your privacy. Please view our Privacy Policy here: https://5d29d4.myshopify.com/policies/privacy-policy for complete details on how we use the information we collect.
Q: Is this website secure?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Q: I have a question on my charges. What should I do?
Please contact customer service for further assistance at customerservice@beneceutical.comor give us a call at 727 317-6714